These are answers to some of our most frequently asked questions. Please note, these policies are subject to change without notice. So if you have questions, ask!
How do I select my location?
Please email us so that we can work together to find your perfect location! If you have a particular spot in mind, please provide this information with your submission. For example, if you would like to have a beach picnic or park picnic, please indicate the beach or park name. If you have an address, landmark, or GPS coordinates, send those also with your request. When dealing with rough terrain: sand, trails, steep slopes, etc., we may not be able to navigate all our equipment, so we aim to keep all our setup locations within 30 yards of delivery vehicle access.
What is the cancellation policy?
Please see our "Terms of Service" for our full cancellation policy.
Do Pettaway & Co. Pop-Up Creations representatives stay during the picnic?
Nope! After we've set up your picnic and make sure you have what you need, we leave and don't come back until your picnic reservation is over. If you need us during your picnic, you can contact your assigned representative by phone call or text (contact information is always included in your confirmation email).
Do I need a permit?
It depends on the venue! When selecting a place, it's crucial to understand that each location and/or city has a different set of rules. We are always able to assist you in the process of obtaining a permit, if necessary.
Can we leave whenever we want?
If you would like to leave earlier than the scheduled time, please give us a 30 min notice by phone call or email. You are liable for picnic things before we can get back and pack up.
Copyright © 2021 Pettaway & Co. - All Rights Reserved.
Dan & Deb Pettaway
(916)205-7374