Terms of Service

PARTICIPATE AT YOUR OWN RISK

  We provide safe and secure services, but we cannot guarantee your safety while in public spaces. 

• By booking a picnic with Pettaway & Co., you understand that Pettaway & Co. is not liable for any injuries or illness that may occur during your picnic. 
• By booking a picnic with Pettaway & Co, you understand that you voluntarily participate in this activity at your own risk. 
• By booking a picnic with Pettaway & Co., you understand that any injuries or outcomes that may arise while your picnic occurs are your responsibility and that Pettaway & Co. is not responsible for any personal injuries, property damages, theft, or medical expenses. 
• By booking a picnic with Pettaway & Co., you agree to voluntarily give up or waive any rights to bring legal action against Pettaway & Co. for personal injuries, property damage, theft, or any medical expenses.

*As a reminder, please do not carry or flash valuables while on your picnic, and please do not leave any valuables or items showing in your car. Car break-ins and theft are common in public places; please remember to lock your vehicle and remove all valuables. In addition, please be mindful of your surroundings.

DAMAGES TO OUR PROPERTY

  We trust that you will take care of our items during your picnic as if they were your own. Please do not leave items unattended while your picnic is in progress. If you need to leave earlier than your scheduled time, please try to let us know ahead of time or text us on the day of your picnic. We will come early to clean up. If any items are damaged or missing, you will be subject to pay for the cost of the item(s). 

LOCATION

  The locations used by Pettaway & Co. are public spaces with local rules, and we intend on following all public space local rules and regulations. Please do not litter or bring prohibited items to your picnic. We will provide a trash bag for you to collect any garbage you may create during your picnic, and we will dispose of the bag for you. Please collect the trash in the bag and leave it under the picnic table. 

  While we do not provide or sell alcoholic beverages, specific Sacramento locations allow beer and wine consumption in public areas. Kegs and liquor are never allowed in public places, nor is carrying/displaying open alcoholic beverages. You are responsible for researching which locations allow alcoholic drinks if you intend to bring your own alcoholic beverages. Please follow all local rules, signs, and laws when using public spaces for your picnic. 

  We cannot always guarantee set-up at the specific section of the location you have selected, but we will try our best to set up your picnic in an area where you can enjoy the view. If we can not access the location you selected due to closure, parking closure, or other circumstances; we will set up in another suitable place nearby. If you are concerned about privacy, we can make some recommendations for less crowded areas or set up your picnic in your backyard! 

  If you have an address, landmark, or GPS coordinates, send those with your request. When dealing with rough terrain: sand, trails, steep slopes, etc., we may not be able to navigate with all of our equipment, so we aim to keep our setup locations within 30 yards of delivery vehicle access.

WEATHER

  If there is rain forecasted on the day of your picnic, we will connect with you ahead of time to discuss either moving your picnic indoors (at your residence) or rescheduling it for another day. There are no fees for rescheduling a picnic due to the weather. 

DIETARY RESTRICTIONS

  We can accommodate most food allergies, gluten, or lactose intolerance. However, food is prepared in one kitchen, and we cannot guarantee cross-contamination won't happen.  

COVID-19 SAFETY

  We will practice all COVID-19 safety measures recommended, and we hope you do too.  We are all living through an unprecedented time, and we believe we are all in this together when ending this pandemic. We care about our customers' safety and our own safety, and we adhere to all COVID-19 safety precautions strictly. We do this to protect you, our community, and ourselves. 

CANCELLATION AND REFUND POLICY

  We do not offer refunds once a booking is made. However, we can reschedule your picnic or issue a future credit if you need to cancel your booking as long as you notify us 72 hours in advance. There are no cancellation fees to reschedule your booking due to the weather. 

• No shows or same-day cancellations will not be issued a future credit.
• Cancellations received less than 72 hours in advance for any package with food will be issued a future partial credit (minus the cost of food & dessert and any add-ons). 

LATE ARRIVALS

  If you are running late on the day of your picnic, please let us know. Unfortunately, we cannot accommodate additional time for late arrivals as this will impact other picnics scheduled. Therefore, if you arrive late, please discount this time from your total time allotted. We will come promptly to clean up once your allotted time ends, regardless of when the picnic started. 

  Please give yourself some cushion time to arrive on time. If you selected a busy location during the warmer months, please keep in mind that the parking lots can get full and that you may not be able to park on-site, or may need to park miles away from the picnic location, so please plan accordingly.